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Return Policy

Thank you for choosing Steel City Drones for your aerial needs. We strive to provide the best products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Return Period:

Items purchased from Steel City Drones may be returned within 14 days from the date of delivery. Beyond this period, we unfortunately cannot accept returns.

Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that has been damaged or shows signs of wear and tear may not be eligible for return.

Restocking Fee:

Please note that all returns are subject to a 15% restocking fee. This fee helps cover the costs associated with processing and restocking returned items.

Return Process:

Contact our customer service team at support@steelcitydrones.com or 866-376-6375 to initiate the return process. Please provide your order number and reason for return.

Pack the item securely in its original packaging, ensuring that all components and accessories are included.

Ship the item back to us within the specified return period.

Refund:

Upon receiving and inspecting the returned item, we will issue a refund minus the applicable restocking fee. Please allow 3-5 business days for the refund to be processed and reflected in your original form of payment.

Exclusions:

Certain items may not be eligible for return, including but not limited to:

Products that have been customized or modified.

Software or digital content that has been downloaded or activated.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Us:

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team at support@steelcitydrones.com or 866-376-6375. We are here to help!

By making a purchase from Steel City Drones, you agree to abide by the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation.